Shipping Policy

Where we ship

United States addresses, including Alaska and Hawaii, at launch. We do not ship internationally yet, and we will not take an international order we cannot fulfil. If you are outside the US and want RoamVitals, tell us where you are and we will use that to decide which country to open next.

We ship to street addresses and to PO boxes. We cannot ship to freight forwarders, and we do not ship to APO or FPO addresses at launch.

How long it takes

• Handling: orders leave within 2 business days. Orders placed at a weekend or on a US public holiday are handled the next business day.
• Transit: typically 3 to 7 business days for standard service, depending on distance. Expedited options, where offered, are shown at checkout.
• Pre-orders: where an item is sold as a pre-order, the expected ship window is shown on the product page before you buy, and again in your confirmation email. If that window moves, we email you rather than letting you find out by waiting.

These are working estimates, not guarantees. Carriers have bad weeks, and weather in the mountains does what it does.

What it costs

Shipping is calculated at checkout from your address and the size of the order, and is shown in full before you pay. There are no charges added after checkout.

Sales tax, where we are required to collect it, is also calculated and shown at checkout.

Tracking

You get a confirmation email when the order is placed and a second email with a tracking number when it ships. If a tracking number has not moved for several days, that is usually a carrier scanning gap rather than a lost parcel, but get in touch and we will chase it.

Wrong address

We ship to the address you give at checkout. Please check it, particularly if you are having something sent to a campground, a mail forwarding service, or somewhere you will be next week rather than today. That last one catches people out, and full-timers most of all.

If you spot a mistake, email us immediately. If the order has not left, we will fix it. If it has, we have to wait for it to come back before we can resend, and a reshipment to a corrected address may be charged.

Damaged, lost, or missing parcels

• Arrived damaged: photograph the box and the contents before you unpack any further, and email us within 7 days of delivery. We replace it. You will not be asked to fight the carrier on our behalf.
• Tracking says delivered, nothing arrived: check with neighbours and the site office first, then tell us within 14 days of the delivery scan and we will open a claim and sort you out.
• Never scanned as delivered: if it has not moved for 10 business days we treat it as lost and send a replacement.

Returns

Shipping and returns are separate things. Our Return Policy covers the 30-day window, what condition a product has to be in, and how refunds are issued.

Anything else: contact us. We reply within 1 business day.