Return Policy

30-Day Return Window

You may return most RoamVitals products within 30 days of delivery for a full refund of the product purchase price, minus original shipping costs (if any).

Condition requirements

• Unopened: Full refund. No questions asked. Return the product in its original packaging and we’ll process your refund promptly.
• Opened but unused or defective: Full refund. Contact us first through the contact form — we’ll issue a prepaid return label for defective items and work to resolve the issue first if possible.
• Opened and used, non-defective: Returns are considered on a case-by-case basis. Contact us to discuss. We want you to be satisfied with RoamVitals, and we’ll do our best to find a resolution.

What is not returnable

• Products with damage caused by misuse, accidents, or unauthorized modifications
• Products with physical damage or liquid/moisture damage
• Products returned after 30 days without prior written approval from RoamVitals
• Digital subscriptions or cloud plan fees (these are not refundable after use)

Refund Timing

Refunds are issued to the original payment method within 5–10 business days of receiving and inspecting the returned product. You’ll receive an email confirmation when the refund is processed. Depending on your bank or card issuer, the credit may take an additional 2–5 business days to appear on your statement.

How to Start a Return

Send us a message through the contact form, choosing Order, shipping, return or warranty, with the following information:

1. Your order number
2. The product(s) you’d like to return
3. Reason for the return

We’ll respond within 1 business day with return instructions. Please do not ship products back without receiving return instructions first — unauthorized returns may experience processing delays.

Exchanges

If you received a defective or incorrect product, we’ll send a replacement at no additional cost. Tell us through the contact form and we’ll make it right.

Warranty vs. Return

The 30-day return window applies to purchases within 30 days of delivery. Hardware defects discovered after 30 days from delivery are handled under the 1-year limited warranty. To make a warranty claim, use the contact form with your order number and a description of the issue. See our Warranty FAQ for full details.

Questions?

If you have questions about your return or our policy, please don’t hesitate to reach out. We’re here to help.

Use our contact form →